20:37 | 03.09.2010
Aetna Reminds Members Affected by Hurricane Earl Where to Call for Help
Aetna (NYSE: AET) is making it easier for members who may be impacted by
Hurricane Earl to refill prescriptions and access employee assistance
and behavioral health programs. The company is monitoring the situation
carefully, and will re-evaluate its medical and dental policies for
members as necessary to help them access care in the storm-impacted
areas along the East coast.
Aetna members who need help in finding care or have lost or left their
ID cards behind in an evacuation can reach Aetna at the following
toll-free numbers:
Aetna Member Services: 1-800-443-AETNA (1-800-443-2386)Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX
(1-866-782-2779)Aetna Pharmacy Home Delivery Customer Service: 1-866-612-3862 or
1-800-227-5720Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232)Aetna Dental: 1-877-238-6200For physicians who have questions: 1-800-MDAETNA (1-800-632-3862)* Replacement ID cards and access to a Personal Health Record (PHR)
can be found online: http://www.aetna.com/index.htm
“Our focus is on helping our members get the care they need, in the
event that they are unable to use their usual pharmacies, physicians and
hospitals due to impacts from this storm,” said Aetna Chairman and CEO
Ronald A. Williams.
Aetna members in areas affected by the hurricane may refill their
prescriptions early, if needed, and those who use Aetna’s mail-order
pharmacy can receive a prescription at an alternate delivery location or
refill a prescription that may have been lost, damaged or destroyed
during the storm.
Impacted Aetna members can seek urgent or emergency care anywhere, as
needed. Aetna is monitoring the impact of the storm on its network
providers and working closely with its participating network providers,
and will make further modifications to its policies as necessary to
ensure members have access to care. Aetna will also adjust its policies
to comply with any local, state or federal disaster executive orders or
regulations issued related to these catastrophic events.
Aetna urges its members that have been evacuated to set up or update
their health information in a Personal Health Record (PHR) for
themselves and their family members. The information in the PHR is
available 24-hours-a-day, seven-days-a-week, anywhere an Internet
connection is available – making it an important resource for those
people who have had to evacuate during an emergency, like a flood. Aetna
members who have access to the PHR can print it out or share it with
their physician online. A Personal Health Record (PHR) can be accessed
on Aetna Navigator™ http://www.aetna.com/index.htm.
About Aetna
Aetna is one of the nation’s leading diversified health care benefits
companies, serving approximately 35.8 million people with information
and resources to help them make better informed decisions about their
health care. Aetna offers a broad range of traditional and
consumer-directed health insurance products and related services,
including medical, pharmacy, dental, behavioral health, group life and
disability plans, and medical management capabilities and health care
management services for Medicaid plans. Our customers include employer
groups, individuals, college students, part-time and hourly workers,
health plans, governmental units, government-sponsored plans, labor
groups and expatriates. For more information, see www.aetna.com.
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