21:20 | 12.06.2010
ESIS Provides Tips for People Filing Gulf Coast Oil Spill Claims

ESIS, Inc. (ESIS®), a risk management services company and
member of the ACE Group, today provided some tips to help people filing
claims in the Gulf of Mexico following the Deepwater Horizon incident.

ESIS was selected by BP to process claims and is following BP’s guidelines,
as overseen by the U.S. Coast Guard in compliance with the Oil Pollution
Act of 1990. ESIS has a goal to ensure the claims process is as simple
and efficient as possible for claimants.

Thirty one dedicated field offices
have been established throughout the Gulf region, and more than 500
dedicated processors are on-site in Louisiana, Alabama, Mississippi, and

Types of claims being administered include property damage, loss of
income, business interruption, and/or bodily injury.

Filing a claim is free, simple, and can be done in three ways:

Call 1-800-440-0858. 120 telephone operators are answering calls, and
callers have been experiencing an average wait time of 12 seconds.

File a claim online at

Mail a claim to ESIS, PO Box 17160, Wilmington, DE 19850.

A claim number is assigned, and an adjuster will contact the claimant to
verify claim information and explain what documentation is needed to
process the claim. The claimant can then fax or bring the documentation
to meet with an adjuster at a field office location convenient to
him/her. Generally, documentation needed, will include:

Individual loss of income or business interruption claim
documentation, such as tax records, trip tickets, wage loss
statements, deposit slips, boat registrations or copies of a current
fishing license. Commercial economic loss claims may require
additional business specific records.

Loss of rental claims can include prior occupancy rates,
cancellations, tax records, and bookkeeping records.

Property damage claims can require photographs and replacement or
cleaning receipts. Larger property damage claims may require on-site
inspection by a claims processor.

Bodily injury claims will be evaluated on a case-by-case basis.
Claimants will need to provide medical records, medical bills, or
pharmacy records to support the claim.

Upon verification of claim documentation, the adjuster will explain how
and when claim payments will be made. For more information, please visit
Organized in 1953, ESIS, Inc. (ESIS) provides customized risk
management services.ESIS is part of ACE USA, the U.S.-based
retail operating division of the ACE Group , headed by ACE Limited
(NYSE: ACE).ACE USA is rated A+ (Superior) by A.M. Best Company
and A+ (Strong) by Standard & Poor’s. ACE USA, through its underwriting
companies, provides insurance products and services throughout the U.S.
Additional information about ACE USA and its products and services can
be found at
Additional information about ESIS, Inc. and its products and services
can be found at
Celebrating 25 years of insuring progress, the ACE Group conducts its
business on a worldwide basis with operating subsidiaries in more than
50 countries. Additional information can be found at


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