15:45 | 06.03.2018
Pennsylvania American Water Targets Utility Scammers for National Consumer Protection Week

In conjunction with National Consumer Protection Week, Pennsylvania
American Water today reinforced its efforts to educate customers about
the tricks used by scammers to steal money from customers and how to
guard against falling victim to imposter utility scams. Pennsylvania
American Water joined utility partners across the country this week to
support National Consumer Protection Week (March 4-10) to raise public

Scammers can be very convincing and often target those who are most
vulnerable, including senior citizens and low-income communities. With
the right information, customers can learn to detect and report these
predatory scams.

“Too often, we see utility worker imposters prey on customers using a
phony excuse to gain access and rob the homeowner,” said Pennsylvania
American Water Vice President of Operations Jimmy Sheridan. “Please
remember it is extremely rare for a utility employee to show up at a
customer’s home without an appointment. If someone comes to your door
claiming to be from the local utility and you are not expecting them, do
not let them inside without proper photo identification.”

Pennsylvania American Water is a member of the Utilities United Against
Scams collaborative of more than 100 natural gas, electric, and water
utility companies across the country and Canada. Members of Utilities
United Against Scams (UUAS) work across the utility industry and with
regulators, law enforcement, and other telecommunications partners to
help stop scams targeting utility customers.

“In a world with constantly improving technological innovations, it’s
critical that customers stay ahead of the ever-expanding array of
threats posed by scammers,” said Utilities United Against Scams
Executive Director and former State Utility Consumer Advocate for Texas
Sheri Givens. “The broad collaboration behind Utilities United Against
Scams, including its recent partnership with the Federal Trade
Commission, is helping to shine a light on this important issue and is
providing resources for customers to recognize scams and avoid becoming
How Customers Can Protect Themselves:
Pennsylvania American Water reminds customers that its service
personnel wear uniforms, drive company-branded vehicles, and wear
photo identification badges with the company’s logo. Customers are
urged to take time to examine the photo identification tag whenever a
Pennsylvania American Water employee arrives at their home or
business. The company does not accept payment at a customer’s house or
business. Residents with any suspicions about individuals claiming to
be utility workers should call 9-1-1, or Pennsylvania American Water’s
customer service center at 1-800-565-7292.

If someone threatens immediate disconnection or shutoff of service,
customers should hang up the phone, delete the email, or shut the
door. Customers with delinquent accounts receive an advance
disconnection notification, typically by mail and included with their
regular monthly bill. Companies never send a single notification one
hour or less before disconnection.

If customers suspect someone is trying to scam them, they should hang
up, delete the email, or shut the door. They should call their utility
company at the number on their monthly bill or the company’s website,
not the phone number the scammer provides. If customers ever feel that
they are in physical danger, they should call 911.

Customers who suspect that they have been victims of fraud or who feel
threatened during contact with one of these scammers, should contact
local law enforcement authorities. The Federal
Trade Commission’s website is also a good source of information
about how to protect personal information.

UUAS is dedicated to combating impostor utility scams by providing a
forum for utilities and trade associations to share data and best
practices, in addition to working together to implement initiatives to
inform and protect customers. Visit
for more information and tips about how customers can protect
themselves from scams or follow along on social media: Twitter @U_U_A_S
and Facebook @UtilitiesUnited.

Pennsylvania American Water, a subsidiary of American Water (NYSE: AWK),
is the largest investor-owned water utility in the state, providing
high-quality and reliable water and/or wastewater services to
approximately 2.4 million people. With a history dating back to 1886,
American Water is the largest and most geographically diverse U.S.
publicly traded water and wastewater utility company. The company
employs more than 6,900 dedicated professionals who provide regulated
and market-based drinking water, wastewater and other related services
to an estimated 15 million people in 46 states and Ontario, Canada.
American Water provides safe, clean, affordable and reliable water
services to our customers to make sure we keep their lives flowing. For
more information, visit
and follow American Water on Twitter,
and LinkedIn.
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