11:15 | 31.03.2016
Utilities Leveraging the Internet of Things for Managed Services are Positioned to Develop Trusted Advisory Relationships with Customers, According to Navigant Research

A new slide-based report from Navigant
Research explores the U.S. market for the Internet of Things (IoT),
focusing on technology trends, customer adoption, utility rollouts, and
the vendor landscape, with cost curve projections and adoption
forecasts, through 2025.

In the past, utilities have largely focused on traditional demand-side
management (DSM) program engagement to incentivize customer investment
in specific technologies or behavior changes. IoT, however, opens the
door to deeper and ongoing relationships with residential and commercial
customers through devices, software, and services. Click
to tweet: According to a new report from @NavigantRSRCH,
utilities that leverage IoT for managed services will be positioned to
develop trusted advisory relationships with customers.

“IoT can help utilities transition into new ongoing advisory and managed
services relationships to gain better insight into customer loads and
improve customer satisfaction,” says Casey Talon, principal research
analyst with Navigant Research. “This new approach to customer
engagement will direct behavior modification, load control, and
conservation in concert to maximize reliability and resiliency of the

Navigant Research estimates that 70,000 customers will be in pilot-scale
utility IoT engagements across the U.S. by 2020, representing an
estimated $500 million market. According to the report, drivers
including cost containment, demand for customer choice, and improved
synergies with existing DSM programs, create an environment for IoT to
help transform the relationship between utilities and their customers.

This report, IoT
Enabled Managed Services, examines the IoT market in the United
States, with a focus on technology trends, customer adoption, utility
rollouts, and the vendor landscape. Cost curve projections and adoption
forecasts are provided through 2025, along with estimated customer
distribution by U.S. state. Featuring Navigant Research’s Utility
Technology Disruption Matrix and Execution Grid, the report also
examines implications for traditional utility business models, features
utility case studies, and offers strategic recommendations for industry
stakeholders to position for long-term success. An Executive Summary of
the report is available for free download on the Navigant
Research website.
About Navigant Research
Navigant Research, the dedicated research arm of Navigant, provides
market research and benchmarking services for rapidly changing and often
highly regulated industries. In the energy sector, Navigant Research
focuses on in-depth analysis and reporting about global clean technology
markets. The team’s research methodology combines supply-side industry
analysis, end-user primary research and demand assessment, and deep
examination of technology trends to provide a comprehensive view of the
Energy Technologies, Utility Transformations, Transportation
Efficiencies, and Buildings Innovations sectors. Additional information
about Navigant Research can be found at
About Navigant
Navigant Consulting, Inc. is a specialized, global professional services
firm that helps clients take control of their future. Navigant’s
professionals apply deep industry knowledge, substantive technical
expertise, and an enterprising approach to help clients build, manage
and/or protect their business interests. With a focus on markets and
clients facing transformational change and significant regulatory or
legal pressures, the Firm primarily serves clients in the healthcare,
energy and financial services industries. Across a range of advisory,
consulting, outsourcing, and technology/analytics services, Navigant’s
practitioners bring sharp insight that pinpoints opportunities and
delivers powerful results. More information about Navigant can be found
* The information contained in this press release concerning the
report, IoT Enabled Managed Services, is a summary and reflects
Navigant Research’s current expectations based on market data and trend
analysis. Market predictions and expectations are inherently uncertain
and actual results may differ materially from those contained in this
press release or the report. Please refer to the full report for a
complete understanding of the assumptions underlying the report’s
conclusions and the methodologies used to create the report. Neither
Navigant Research nor Navigant undertakes any obligation to update any
of the information contained in this press release or the report.
View source version on


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